{"id":3327115,"date":"2022-03-31T18:44:36","date_gmt":"2022-03-31T15:44:36","guid":{"rendered":"https:\/\/www.estheclothing.com\/?page_id=3327115"},"modified":"2025-11-27T15:48:56","modified_gmt":"2025-11-27T13:48:56","slug":"returns","status":"publish","type":"page","link":"https:\/\/www.estheclothing.com\/ja\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3327115\" class=\"elementor elementor-3327115\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c77bf5c e-flex e-con-boxed e-con e-parent\" data-id=\"c77bf5c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6b5323 elementor-widget elementor-widget-text-editor\" data-id=\"e6b5323\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>If your purchase has not met your expectations, you can make a return.<\/strong><\/p><h4>\u00a0<\/h4><h4>Return Eligibility<\/h4><p>We accept returns within <strong>14 days of delivery<\/strong>, provided the following conditions are met:<\/p><ul><li>Items are in their <strong>original, pristine condition<\/strong>, unworn, unwashed, and free from damage, stains, or odors.<\/li><li>All original tags, labels, and packaging are intact.<\/li><li>Items must not have been altered or show signs of wear.<\/li><li>Returns must be made within the <strong>same market or region<\/strong> where the purchase was delivered.<\/li><li>We only accept returns from customers within the <strong>European Union<\/strong>. Regrettably, we cannot process returns from outside the EU due to customs and import regulations.<\/li><\/ul><p>Please note that for hygiene and personalization reasons, <strong>intimate apparel<\/strong>, <strong>swimwear<\/strong>, and <strong>customized pieces<\/strong> are not eligible for return.<\/p><h4>\u00a0<\/h4><h4>How to Initiate a Return<\/h4><p>To begin your return, please complete our <a href=\"https:\/\/portal.estheclothing.com\/returns\/\" rel=\"noopener\">Returns Form<\/a>. Once approved, you will receive detailed instructions for sending your item(s) back. Kindly include your order confirmation or invoice in the return package to ensure a smooth process.<\/p><h4>\u00a0<\/h4><h4>Refund Process<\/h4><p>After your return is received and inspected, we will process your refund to the original payment method within <strong>7-10 business days<\/strong>. Please note that shipping costs are non-refundable unless the item is deemed faulty.<\/p><h4>\u00a0<\/h4><h4>Return Shipping Costs<\/h4><p>We do not provide pre-paid return shipping labels. Customers are responsible for arranging their own return shipping and may select the carrier of their choice. For your peace of mind, we recommend using a tracked and insured service, as ESTHE cannot be held liable for packages lost or damaged in transit.<\/p><h4>\u00a0<\/h4><h4>Faulty Items<\/h4><p>We hold our products to the highest standards of quality. In the unlikely event that you receive a faulty item, please contact our <strong>customer care team<\/strong> <a href=\"https:\/\/www.estheclothing.com\/contact\/\">here<\/a>, including details and photographs of the fault. We will prioritize replacing the item (subject to availability) or provide a full refund if a replacement is not feasible.<br \/>Please note that damage caused by normal wear and tear or improper care is not considered a fault.<\/p><h4>\u00a0<\/h4><h4>Exchanges<\/h4><p>If you require a different size or color, we recommend placing a new order for the desired item and returning the original for a refund. This ensures faster service and availability.<\/p><h4>\u00a0<\/h4><h4>Need Assistance?<\/h4><p>If you have any questions or require further assistance, please don\u2019t hesitate to contact our <strong>customer care team<\/strong> <a href=\"https:\/\/www.estheclothing.com\/contact\/\">here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>If your purchas&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3327115","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.estheclothing.com\/ja\/wp-json\/wp\/v2\/pages\/3327115","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.estheclothing.com\/ja\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.estheclothing.com\/ja\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.estheclothing.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.estheclothing.com\/ja\/wp-json\/wp\/v2\/comments?post=3327115"}],"version-history":[{"count":0,"href":"https:\/\/www.estheclothing.com\/ja\/wp-json\/wp\/v2\/pages\/3327115\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.estheclothing.com\/ja\/wp-json\/wp\/v2\/media?parent=3327115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}