If your purchase has not met your expectations, you can make a return.

Return Eligibility

We accept returns within 14 days of delivery, provided the following conditions are met:

• Items are in their original, pristine condition, unworn, unwashed, and free from damage, stains, or odors.
• All original tags, labels, and packaging are intact.
• Items must not have been altered or show signs of wear.
• Returns must be made within the same market or region where the purchase was delivered.
• We only accept returns from customers within the European Union. Regrettably, we cannot process returns from outside the EU due to customs and import regulations.

Please note that for hygiene and personalization reasons, intimate apparel, swimwear, and customized pieces are not eligible for return.

How to Initiate a Return

To begin your return, please complete our Returns Form. Once approved, you will receive detailed instructions for sending your item(s) back. Kindly include your order confirmation or invoice in the return package to ensure a smooth process.

Refund Process

After your return is received and inspected, we will process your refund to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable unless the item is deemed faulty.

Return Shipping Costs

We do not provide pre-paid return shipping labels. Customers are responsible for arranging their own return shipping and may select the carrier of their choice. For your peace of mind, we recommend using a tracked and insured service, as ESTHE cannot be held liable for packages lost or damaged in transit.

Faulty Items

We hold our products to the highest standards of quality. In the unlikely event that you receive a faulty item, please contact our customer care team here, including details and photographs of the fault. We will prioritize replacing the item (subject to availability) or provide a full refund if a replacement is not feasible.
Please note that damage caused by normal wear and tear or improper care is not considered a fault.

Exchanges

If you require a different size or color, we recommend placing a new order for the desired item and returning the original for a refund. This ensures faster service and availability.

Need Assistance?

If you have any questions or require further assistance, please don’t hesitate to contact our customer care team here.